About the Role

The Facilities Shift Manager is a dynamic and pivotal role responsible for managing the operations of our data centre. This hands-on leadership position ensures the smooth functioning of our critical environment, maintaining the integrity of our operational systems, and leading a team of experts to deliver exceptional service to our customers.

This role is based in our thriving Hong Kong data centre.

Key Responsibilities:

• Manage and oversee the shift operations in the data centre, ensuring all systems perform optimally, including power and cooling equipment, and monitoring and security systems.
• Exercise strong teamwork skills to lead and motivate the facilities management team and liaise with specialist contractors.
• Coordinate all scheduled maintenance activities, ensuring they are executed correctly and on time through diligent time management practices.
• Strong attention to detail in creating and reviewing maintenance reports and records for accuracy and compliance with company standards.
• Conduct regular audits to ensure the facility adheres to all relevant Health and Safety regulations.
• Provide adaptable and clear communication as you define project requirements and offer technical guidance throughout project execution phases.

About You

With an eagle eye for detail and a strong commitment to operational excellence, you are someone who takes pride in maintaining a seamless and efficient working environment. Your adaptability allows you to thrive in a fast-paced setting, and your eagerness to learn keeps you updated with the latest industry practices. Enhanced by your strong communication, problem-solving, and time management skills, you are ready to lead your team toward exceeding service levels and ensuring customer satisfaction.

Key Requirements:

• Significant experience in managing operations, particularly in a critical environment such as a data centre.
• In-depth understanding of data centre infrastructure, including electrical systems, cooling, fire detection, and suppression, as well as power generation.
• A qualification in electrical or mechanical engineering is beneficial, alongside a proven track record in a relevant supervisory role.
• Well-versed in coordinating with customers on operational and technical matters.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.