About the role

Are you passionate about customer service and building strong relationships? If so, you might be the perfect fit for our Customer Services Executive role at Global Switch. You will be responsible for delivering excellent customer service, resolving any issues that arise, and further enhancing customer relationships. You will be part of a dedicated team that works hard to ensure customer satisfaction and retention. Join us today and become part of the Global Switch family!

Key Responsibilities:

• Provide outstanding customer service, responding swiftly to customer inquiries and resolving issues efficiently.
• Assist the Customer Services Manager to maintain customer contact information.
• Showcase attention to detail by producing and issuing high-quality monthly customer reports.
• Assist the Customer Services Manager with selling Data Centre Services to customers.
• Collaborate with team members to share best practices, offer support, and work towards common goals.
• Continuously seek ways to improve customer service processes and customer satisfaction.

About You

You are a highly motivated individual with a passion for delivering exceptional customer service. You possess a proactive attitude and excel in a fast-paced environment. Your excellent interpersonal skills allow you to connect with customers and colleagues alike, fostering positive relationships. With an analytical mind, you assess situations effectively, keeping abreast of data centre service offerings, and contributing to the continuous improvement of the Customer Services team.

Key Requirements:

• Relevant experience in the data centre environment, or a similar critical environment industry.
• Excellent communication and interpersonal skills with a keen eye for detail, perfected in a customer relationship management role.
• Experienced in the coordination and management of external third-party contractors, and suppliers.
• Experience with customer relationship management (CRM) systems.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.